Next Step for Business Transaction Management: BTM Xpert

By Todd

This afternoon OPNET announced BTM Xpert, a new bundled offering in our APM portfolio.

Business Transaction Management ("BTM") is getting a lot of attention lately from industry analysts and the media. Business transactions are composite workflows consisting of multiple user-level transactions with an online system. Business stakeholders measure application performance in terms of business transactions and are interested in understanding not only the performance experienced by users, but also their behavior, including their click path and potential reasons they may have abandoned a transaction.

According to OPNET's President & CTO, Alain Cohen, "While traditional BTM combines end user experience monitoring with transaction following, OPNET is taking this approach to the next step by joining two key capabilities: user analytics that identify when performance issues are impacting business; and deep transaction tracing down to the code level for the most precise possible root cause analysis…Being able to discover, correlate, and visualize all the information that constitutes a transaction as it traverses this infrastructure represents a key management capability for IT organizations."